Frequently Asked Questions

Contact the Malt Whisky Ageny Team:

Phone: 01786 542288
Email: [email protected]

Monday – Friday 09:00 – 17:00 (out of hours leave a message and we will get back to you as soon as possible). If you are calling about an order, then having your order reference number from your order received email to hand will help us find it quickly for you

You can change the delivery address by contacting the courier and using your tracking number. Alternatively, call us on 01786 542288

We only use reputable couriers who have tracking facilities, so we/you can check the progress of the delivery. Delivery must be signed for by the recipient or photographic evidence by the courier.

Sorry! We do not currently deliver to PO Box addresses, but almost any other UK address.

Sorry! We only deliver/ship to the clients billing address.

Once payment has been received and cleared, bottles are sent out by courier and thereafter it depends on your worldwide location; this could be within days. Our selling point is the speed of the process.

Yes, please. If you’re not at home to take the delivery, it’s easy to rearrange delivery. The courier will request photographic identification for confirmation.

If delivery has been attempted by the courier company and been unsuccessful then you can arrange redelivery by contacting the courier directly. Just use the click through reference on your confirmation email or reply to the SMS text to advise the courier what you would like to happen.

If the package has been returned to us and you want to arrange another delivery, then you will need to get in touch with us (this will incur additional charges).

If you have any issues at all, please contact us.

Once we’ve posted your order our nominated courier will send a tracking number for you to check progress.

Delivery: Delivered to billing address only, costs vary based upon location.
Pick-Up: Collect the bottle in person. (No charge)

Delivery is automatically calculated prior to submitting your payment information. Add items to your Shopping Basket and proceed to the Checkout page where you will be offered Delivery Method and their prices.

Our couriers will deliver to all places where they operate, virtually worldwide.

For the United States we ship with UPS to Alaska, California, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Virginia, Washington, and Wyoming.

Deliveries to most mainland UK (Parcelforce) & European addresses will be couriered by either DHL or TNT.

Outside of Europe will vary using either DHL or TNT.

After payment has been received, our aim is to get your bottle to you as soon as possible. For UK, in 48 hours or earlier, elsewhere dependent on the selected courier.

Please have your Order Receipt which has your Order Reference Number with you when you contact us:

Malt Whisky Agency
Telephone: 01786 542288
E-mail: [email protected]

Monday to Friday, 09:00 to 17:00 (out of hours leave a message and we will get back to you as soon as possible)

If you have an item missing, please contact us as soon as possible.
Please have your Order Receipt which has your Order Reference Number with you when you contact us:

Malt Whisky Agency
Telephone: 01786 542288
E-mail: [email protected]

Monday to Friday, 09:00 to 17:00 (out of hours leave a message and we will get back to you as soon as possible)

If you feel that you have received the wrong product, please contact us as soon as possible.
Please have your Order Receipt which has your Order Reference Number with you when you contact us:

Malt Whisky Agency
Telephone: 01786 542288
E-mail: [email protected]

Monday to Friday, 09:00 to 17:00 (out of hours leave a message and we will get back to you as soon as possible)

We can insure your bottles at a cost of 3% of the insured value as most courier companies do not cover glass or alcohol. We require to be advised of your intention at checkout.

We mostly sell malt whisky and blended limited edition whisky. We don't sell e.g. liqueurs, miniatures, whisky publications, ceramic decanters, glassware, clothing etc. We may however make exceptions at our discretion for outstanding customer opportunities. The majority of whiskies we offer will fall under the malt whisky bracket; however, you may just find one that's not, that just means it's a special.

Malt Whisky Agency recognises the client’s right to privacy. All information we collect about you remains private and is in accordance with the Data Protection Act 1998. Your private information (which may include your name, address, email address, and other information) is not shared/sold to any individuals or organisations outside of Malt Whisky Agency unless you have authorised us to do so.

Please don't sign if your product is damaged and the courier will return it to us. We will be in touch once we receive the product.

If you find your product is damaged after you have signed for it, please let us know and we will investigate it for you. Please have your Order Receipt which has your Order Reference Number with you when you contact us:

Malt Whisky Agency
Telephone: 01786 542288
E-mail: [email protected]

Monday to Friday, 09:00 to 17:00 (out of hours leave a message and we will get back to you as soon as possible)

You will receive an email with information about your order with a tracking number from the courier to track your order.

You will receive an Order confirmation by email with your order details that your order is now being processed.
Once payment transaction is complete your order will be dispatched.
You will receive an email with information about your order from the courier with a tracking number to track your order.